Ep 159: Using Microsoft Copilot To Advance Your Learning and Leadership

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December 6, 2023

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Overview

On today's episode of the Everyday AI podcast, the transformative impact of Microsoft Copilot in learning and leadership is highlighted, shedding light on its potential to supercharge and differentiate corporate data within the Microsoft ecosystem. With insights from industry experts and practical examples, the podcast delves into the capabilities of Copilot and its power to drive efficiency and innovation in enterprise settings. This article explores the key takeaways from the episode, emphasizing the potential for business owners, decision-makers, and professionals to leverage Copilot for advancing learning and leadership within their organizations.

Supercharging Corporate Data with Microsoft Copilot

Microsoft Copilot offers a game-changing approach to accessing and utilizing corporate and personal data within the Microsoft ecosystem. By harnessing the capabilities of Copilot, enterprise leaders can effectively differentiate and leverage data, driving informed decision-making and enhancing productivity across various functional areas.

Transformative Impact of Gen AI on Learning and Development

The podcast highlights the transformative impact of Gen AI on learning and development, emphasizing the speed and efficiency of material development and the ability to simulate and iterate quickly. By harnessing Copilot, organizations can tap into the power of Gen AI to accelerate the creation of learning materials, workshops, and simulations. This empowers leaders to navigate challenging situations, improve team understanding, and set clear expectations, fostering an environment conducive to continuous learning and growth.

Empowering Leaders with Practical AI Applications

One of the key insights shared in the episode revolves around the practical applications of Copilot for leaders. From summarizing articles to creating valuable content, Copilot serves as a powerful ally in aiding leaders to develop coaching simulations, improve team understanding, and enhance decision-making processes. The episode underscores the potential for using Copilot in software development platforms, highlighting its role in streamlining meeting summaries and automating PowerPoint generation, thereby freeing up valuable time for leaders to focus on strategic initiatives.

Overcoming Business Challenges with Generative AI Tools

While the potential of generative AI tools like Microsoft Copilot is vast, the episode also touches upon the challenges faced in leveraging these technologies. Skilling, adoption, and the need for leaders to embrace the pace of change are identified as critical hurdles. However, the episode emphasizes the importance of personal responsibility for growth and the practical tips provided by generative AI tools to help address these challenges, empowering leaders to navigate the evolving landscape of AI with confidence.

Embracing the Future of Learning and Leadership

As the episode concludes, it becomes evident that Microsoft Copilot and generative AI tools are shaping the future of learning and leadership. Business owners, decision-makers, and professionals can leverage these technologies to unlock new opportunities for growth, innovation, and strategic decision-making within their organizations. The insights shared in the podcast underscore the practical and actionable steps that leaders can take to embrace the potential of AI in their professional journey.


Topics Covered in This Episode

1. Microsoft Copilot and its Applications
2. Generative AI and its impact on leadership and decision-making
3. Challenges and Opportunities of Using Generative AI


Podcast Transcript

Jordan Wilson [00:00:18]:

We always think of generative AI pushing business outcomes, maximizing our efficiency, and it does. It absolutely does. It makes us all more efficient, and it can multiply our business outcomes. But what about ourselves? What can generative AI do in terms of helping us learn better and also lead better as well? So That's what we're gonna talk about today on Everyday AI. My name's Jordan Wilson. And if you're new here, Everyday AI is a daily livestream, Podcast and free daily newsletter, helping everyday people like you and me not just learn what's going on in the world of generative AI because it's hard to keep up. Literally, there's huge news every day, But how we can also take all of that, take all of those learnings and apply it practically to growing our careers and to growing our companies. I'm excited for today's show because we have a leader at Microsoft joining us to tell us how Microsoft Copilot specifically can help advance your leadership and advance your learning.

Jordan Wilson [00:01:20]:

So make sure you get your questions in now. Get them ready. I know today's show is gonna be a popular show. And if you are joining us on the podcast, Thank you. You can always check the show notes. You can come back and join a thread. We usually have a thread on LinkedIn with a bunch of back and forth guest. But before we do, as we do every single day, let's first go over what's going on in the world of AI news.

Daily AI news


Jordan Wilson [00:01:43]:

So, Elon Musk is looking to raise 1,000,000,000 for XAI. Yes. That is billion with a b. So XAI is founded by Elon Musk and has filed for an equity offering of up to $1,000,000,000 according to recent reports. So XAI will obviously compete directly with other AI companies including including OpenAI, Microsoft, Google, and just about everyone out there building their own large language models. So, the big difference with, the platform they're they're building is called Grok. I I believe that's the pronunciation, but it uses real time data from Twitter. People ask me all the time, Jordan, what's your thoughts? I'm I'm not necessarily gonna spend a lot of time using this platform.

Jordan Wilson [00:02:24]:

That's just me, something that's based largely off Twitter data. I don't know how how great I feel about that. That's just me. Next piece, big news in the UK when it comes to AI and financial stability. So the Bank of England plans to assess the risk of artificial intelligence and machine learning in the financial services sector next year. This is just just came out, literally less than an hour ago, news of this, but bank governor Andrew Bailey is acknowledging the potential benefits and danger of these technologies and stresses the importance of understanding and regulating their use. So there should, keep your eye on what's going on in the UK when it comes to AI and financial Regulation because it does look like they're going to be making some moves as the EU in particular is kind of leading the worldwide charge in in terms of government regulation of generative AI and other technologies. And last but not least, NVIDIA is looking to make an iconic AI investments.

Jordan Wilson [00:03:17]:

This has nothing to do with their GPU chips that we're always talking about. So NVIDIA CEO Jensun Wang is currently making a major investment in Singapore for the country's booming technology in, industry. So according to recent reports, This new investment would include potentially building a larger supercomputer and backing a an iconic site, for AI development. NVIDIA is already has a supercomputer and AI technology center in Singapore, but it is looking to further invest and double down in in the country's AI development. So, wow, a lot going on in the in the world of AI news. And like I always tell you, There's always so much more. So if you wanna know more, make sure to go to your everyday AI.com. Sign up for the free daily newsletter.

Jordan Wilson [00:04:04]:

We always go over more things of what's happening in the world of AI news as well as other tools and trends and everything like that, but we also break down every single podcast guest Their appearance on the show like we're gonna be doing today. So, with that, I'm extremely excited for our guest today. So Microsoft Copilot, I think, has been grabbing all of the headlines and rightfully so after it's been starting to get released to enterprise customers, A little more than a month ago. And so let's let's talk about what that means, and how you can use Microsoft Copilot to advance your learning and advance your leadership. And if you do have questions, Get them in now. So, please help me. Welcome to the show. There we go.

About Carol and her role at Microsoft


Jordan Wilson [00:04:44]:

We got her. Carol S. Scott, the senior director of software and digital platforms at Microsoft. Carol, thank you for joining us. West Coast time, 5 AM. Thank you.

Carol S. Scott [00:04:55]:

Awesome. Thank you for having me. I'm excited to be here.

Jordan Wilson [00:04:58]:

Absolutely. Well, hey. Real quick. Let's start here. Can you tell us a little bit about what your role is at Microsoft and a little bit about

Carol S. Scott [00:05:05]:

Sure. So my role as a senior director at Microsoft, I'm in the software and digital platforms group, and that group was formed last year To put all of our large, partners and platforms and digital natives that build on Microsoft in in one enterprise group. And so I lead our largest partner groups in the West for customer success. So we have really large partners like Adobe and Teradata and Snowflake and many others. And so it's an exciting time because our group is leading Microsoft globally in, AI.

Basics of Microsoft Copilot


Jordan Wilson [00:05:45]:

And speaking of leading globally in AI, This is this is the hill I'm willing to to die on, everyone. Like, if if you've heard the show, you know I'm a huge proponent of Microsoft Copilot. I'm a big fan of what they're working on. But, Carol, from from someone that knows much more than the rest of us, maybe just give us a little walk through of even what Microsoft Copilot even is.

Carol S. Scott [00:06:06]:

Yes. So, You know, Microsoft is using this, term Copilot as your everyday companion. So as you see here, it talks about your every day companion for work and life. And even before we had access to Copilot, I think everyone that is really Focusing on, you know, using Gen AI sees how it can be used in your everyday life. And so, one of the themes that I really like is that at the end of the day, we're always in control of the output that we use. So, you know, we may be using Gen AI. We may be getting answers.

Carol S. Scott [00:06:44]:

But then at the end of the day, we get to, you know, choose how we use it. But what like this says here, we definitely get more personalized answers. Productivity is shut up, and also that creativity. I truly believe this is like the the right brain moment. I I like to say that Gen AI requires using your whole brain. I know there's a lot of focus on STEM and, of course, in development, and that's great. But you really do have to dig deep, and and think about, like, how you use your natural language to be more creative. So I think it's helping all of us see creative parts of us that maybe we haven't even seen before.

Jordan Wilson [00:07:29]:

And if you are, you you know, maybe newer, to generative AI. You know, Carol, can you just a little bit explain? Because I think one of the main benefits, at least from my vantage point, of Microsoft Copilot is It comes to your operating system. Right? So, if if if you are one of those enterprise teams that has access to Microsoft 365 Copilot, It actually brings all of these capabilities to all of the programs that you use kind of across your operating system. Can you just real quickly just Talk a little bit about how that changes the way that that companies can even

Carol S. Scott [00:07:58]:

work. Yes. So it's been very exciting to get our hands on Copilot, and I do want to clarify that Copilot is not one thing. It's really a capability. Right? It's your AI companion. So we have, like, 41 copilots, in Microsoft alone of it's definitely the ones in people have been hearing about in 365, GitHub, and others, and then Custom copilot, but let me give you a little bit of background around how this works with, 365 and at the operating level And why right now it's at the enterprise level. So each person at Microsoft, so I'll use myself, has what's called The Microsoft Graph. And that is all the data.

Carol S. Scott [00:08:44]:

Think of it like your enterprise OneDrive, And then anything anyone in my network has shared with me in my own ecosystem. And then I also have accessed, You know, based on my permissions to work with and access other data within Microsoft. So the beauty of Enterprise Copilot Is it really supercharges and differentiates your corporate data. So it's definitely on top of, You know, Microsoft OpenAI, and then you have access to corporate data, then you have access to your own data. So as a knowledge user, When I go in and I use Copilot in different ways, whether it's in Teams or whether it's in Office or or, You know, 365 at the operating level, it will pull data from everything that I have access to. And so it's really required us To think differently because even in your prompting, once you know more of what you have access to, then it's even You can, like, prompt better and get more out of it.

How Microsoft Copilot changes how you learn


Jordan Wilson [00:09:56]:

And speaking of getting more out of it and and this is really what I wanna talk about because, yes, Microsoft Copilot and other Gen AI systems can can make your work, you know, much more efficient and effective. But, you you know, Carol, you know, even from someone that's using it, Right. How has this changed specifically? Just Gen AI in general. How has it changed the way that you learn? Right? Because I think that l and d learning and development Is is going to change a lot, but even for you, how has this changed the way that you learn now that you have access, to to this level of Gen AI in Copilot?

Carol S. Scott [00:10:28]:

Yeah. That's a great question because I have a background in learning and development in addition to digital transformation and cloud adoption. And so I was very excited to go in and see, like, what I could do with with it. So I've been a power user and subscriber of ChatGPT plus since the beginning. And the thing that blew me away, first of all, is how quickly You can develop materials, and, obviously, you know, you have to make sure it's accurate and things like that. But a lot of the way I'm using is is on Content maybe they I already know or something I'm wanting to learn. And so first of all, like, The time to develop and and the way you can iterate has been transformative. So what I have done to practice, and I would encourage people to do this, in l and d.

Carol S. Scott [00:11:20]:

And say you take, you know, a McKinsey article that's 10 pages. So This is what I do with a lot of articles. Do I even wanna read this? So I pop it in there and I summarize it. Then I'll say, create an executive briefing on this. Create a one day workshop. Create a workshop for executives. Of course, it blows me away that it does it in, like, less than 60 seconds. I mean, That is amazing.

Carol S. Scott [00:11:47]:

So then the other thing I've been doing with it is simulation. So I've been working on, a workshop that I'm gonna deliver with someone on, like, bias in the workplace and how to advocate for yourself. And so, first of all, it went, It's gone very quickly. And then I've been actually doing simulations. And, again, nobody told me this. I was just like, oh, Can I simulate and do practice? And so the answer is yes, and then you can tell it, I wanna go 5 rounds. So You play the person doing x. I play the person doing y, and I want to go back.

Carol S. Scott [00:12:25]:

And then it'll say, oh, you did a good job, or you coulda done this or that. And, Like, for coaching and things like that. It's been amazing. I still think, for sure, humans need to be involved, and you need to be thinking about what those use cases are. But, I think as a self learner and I'm a curious person anyway, but I like to you know, people talk about it supercharging, but it's Definitely supercharged my learning and, got me thinking to different ways that this can be used.

Jordan Wilson [00:12:56]:

Oh, I love this. I'm so excited. I have so many follow-up questions. Hey. As a reminder, if you are joining us live, make sure to get your questions in. I see a couple so far we'll get to them, but, I want you you know, it's not every day we can talk to a senior director at Microsoft and help us understand Gen AI at such a great level. But, Carol, one thing you mentioned there that I love is is being able to learn better. Right? And even in in your example, I'm doing the same thing.

Jordan Wilson [00:13:19]:

Right? Like, I'll see a 50 page research paper. People are always asking me, Jordan, how do you stay up with what's going on in the world of AI? I say, well, I use AI. Instead of, You know, reading that 50 page research paper, I have a Gen AI system. Break it down into bullet points and a little 2 minute podcast as an example. But the simulation side, I wanna ask you some questions because people think, I think, of, AI just like, oh, this is helping me. It's it's just an extension of myself. But how has this changed the learning for you when you when you look at, you know, Copilot or ChatGPT as almost a second person and not just an extension of yourself, But almost like a consultant per se to help helping you learn. You know, how has using it in that way and the simulation way really changed how you learn?

Carol S. Scott [00:14:03]:

Right. So one of the things as a leader so I've been a manager and a leader for a long time, and sometimes we have to have challenging situations. And so when I view it as my companion, I can go in and simulate, a conversation and say, hey. I'm thinking about this. Can you help me say this in a more constructive but direct way? You know, when I'm working with my team, There are there are times when, you know, I'm trying to think about, like, how I want to present something. But one thing that's really changing, and it's So exciting now that we all have copilot and teams and stuff is we're all showing up with a new level of understanding and expectation Because, and so you're starting in a new place. You you don't have to spend all the time Getting everyone up to speed on certain things or, one of the exciting things like In in meetings and and, again, you do have to turn on copilot. You know, there's kinda like, hey.

Carol S. Scott [00:15:08]:

We wanna turn this on. Yes. You know, we do think about what we say. Not that we're saying anything. We're not supposed to, but there are sometimes, you know, you're like, maybe I don't want everything I said recorded. But, the benefit of the notes and the learnings. And so it's just really been that companion, And it's almost becoming the expectation that, like, the unwritten expectation that everyone has these tools. They are using them, and so we're really starting in a new place.

Jordan Wilson [00:15:40]:

It's starting starting in a new place. It's Such like, that's such a good idea because I think before Gen AI, it it seemed like, you know, day to day work was sometimes repetitive. And I do think, you know, Carol, what you said there, Starting in a new place. Yes. You can start a a project your day, in different ways that that maybe you didn't have the skill set to start your work at a certain place before. I think now, Gen AI changes that. A great great question here, Woosie. Thanks thanks for this because I didn't even think of this.

Using Copilot to summarize and ideate


Jordan Wilson [00:16:08]:

But, Carol, what's what's the future of Copilot you are using the most?

Carol S. Scott [00:16:13]:

Okay. So my favorite one in Teams so we basically have a copilot that goes across, Like I said, our entire graph, so all of our messages, all of our meetings. So I can go in. So yesterday, I was at a women's Conference and several other things. So when I get off here, I'm gonna go in and say, recap my day, my meetings. What did I miss? And so it will go through and summarize everything, and then it actually has links to all of that content. And the other thing is meeting summaries because we can't go to meetings, all the meetings. And so now, again, it's kind of that expectation.

Carol S. Scott [00:16:54]:

And I'll give one quick example. So we have an, An AI group for our our software development platforms group. And a lot of times, I can't make those meetings even though I'm interested, But and it's it's almost daily. And so I go in every day, and I look at the summary of the notes and who spoke and who did what. And and so just that meeting summary in and of itself has been great. And then also, I love PowerPoint. You know, being able to take an idea or upload a document, and then it automatically will generate a PowerPoint for you. So, you know, and still still learning these things, but I do think using it kind of in the flow of of work that way Has been great.

Carol S. Scott [00:17:42]:

And then, of course, we now are starting to have copilots built into our different systems that are offering us insights. You know, I would call them kind of the custom copilots. But it's definitely exciting, and there is positive peer pressure to learn this stuff. Because there is training and learning, but you're never and I would say this with chat gpt. Even if you don't have access to it, because I know and there was a question around when will SMEs have it. I mean, I don't have an actual date for that. I've heard that, you know, they do want to get there for that. But one thing I would say is, you can use Bing chat for free.

Carol S. Scott [00:18:22]:

You can use chat GPT. I still think the best $20. I'm I will never give up my chat GPT plus. And so there's a lot of the ideation and creativity and stuff that you can do with that. But, yeah, it's it's very exciting to have access to it. And, honestly, even with ChatGPT before I had access to Copilot, it feels like such a privilege. I'm like, I cannot believe we have access That 1,000,000,000 of dollars have been poured into this at no cost. And I know people went through this when they had the Internet and this and that.

Carol S. Scott [00:18:58]:

We take it for granted. But there's really no excuse for anyone to not be able to go and use, like, for free. We have people can use The Bing chat, they can use Image Creator, which is on DALL E, which you have access to in chat GPT. You can use Designer. Yeah. So Yeah. I'll I'll stop there.

Jordan Wilson [00:19:21]:

No. Carol, like, you brought up a you you brought up a great point. Specifically, you know, your example of, you know, saying, hey. Maybe there's a meeting that you can't attend. Right? And then Copilot, True to its, you know, name can can almost take over can almost take over piloting for you. Right? Right. I think when we think about, you know, Gen AI and Microsoft Copilot like that, it's very interesting because there's times when, you know, You, Carol, may may need to step in and be the pilot and have, you know, Microsoft Copilot help, and there might be times that you need to step back and maybe let Copilot almost. Pilot.

Jordan Wilson [00:19:57]:

Can you talk a little bit about that, even your personal experience so far, and how that's been? Because that changes how we work. Right? Because it's advice. Been human in control, and, I mean, what's that been like so far?

Copilot's influence on the way we work


Carol S. Scott [00:20:09]:

Yeah. And and, candidly, once you have access to the tools and everyone, has access It's almost like it's an immediate lift and, of of what we're doing. And I had shared with you a little bit, of my background where, I cofounded an air charter business, with my husband. He runs that now in an aircraft maintenance business. So I've been around, private a v in corporate aviation, And so I love the term copilot. So the way I like to say it is sometimes, you know, the pilot's in charge, sometimes the copilot's in charge, And then sometimes there's autopilot. So what I would like to you know, the the good analogy is if I'm not in a meeting, even though it's technically Copilot, Taking the meeting notes is like autopilot. So there are things that are automatically happening through our AI technology that are there.

Carol S. Scott [00:21:03]:

Then, You know, the copilot will summarize things. And then what's really cool, like in Teams, it will prompt you it it's not just, hey. Here are the notes. You can ask for insights in the notes. You can say and I do this, with my learning. I'll use this with chat, GPT, and others. What actions could I take on this? What actions could I take as a leader? What actions could my team take? And even with these generic questions, I'm just blown away with, like, the answers. And so, you know, sometimes we're, you know, prompting.

Carol S. Scott [00:21:40]:

Sometimes co you know, the copilot is prompting, and then like I said, sometimes it's it's autopilot, but you know When you're you know, you need to take your who needs to take whose role?

Jordan Wilson [00:21:52]:

And great timely timely, observations there, Carol, because I was just gonna bring up this question from from Douglas. So, Douglas, thank you for joining because, you know, one thing, if if you're not Familiar with Microsoft Copilot is it lives in the apps that you already use. Right? So, your Outlook email, your, Excel, your, You know, Word docs and and Teams and everything in between. So in this situation like Douglas is is talking about, you you know, how does Microsoft Copilot, handle this if there's, You know, if you have an email about something, if there's a spreadsheet about something, if there's a Teams meeting about something, is it able to not repeat and just say, hey. Across all of your different apps, If you're asking about, you know, project b, here is everything you need to know regardless of where it came from.

Carol S. Scott [00:22:38]:

Yeah. So what is exciting about the features And and too, because a lot of people wanna know, like, is this data accurate? Where did it come from? And so It will look across those different applications, and it will give you answers. And then just like a footnote, like, say, You know, say something comes from 3 applications. I had this happen the other day for a Teams meeting because there was an Excel file and a PowerPoint File attached. So it it had just a little footnote with links. Link number 1 was the meeting. Link number 2 was the PowerPoint, and link number 3 was the Excel. So what's exciting is you not only get the value of the conversation and the data in that, But then if you wanna go to the source file and say, hey.

Carol S. Scott [00:23:26]:

I need to look at that, then, you can definitely do that. And I see also someone's asking, how does it handle the overlapping? So it it's amazing. I mean, I don't. I've never checked to see if it's a 100% the way people said things, but it will have on there who said what and when, and it's pretty good at, you know, Capturing who said what. One other thing, and I I don't it's it's like a copilot. Maybe it's not part of the studio, but it's built into PowerPoint, is, the speaker coach. So as a speaker, there's AI that as you're speaking, it can tell you how many filler words you used, how much you talked. I have, you know, started using it, and some others is like, oh, I'm really talking a lot.

Carol S. Scott [00:24:14]:

Or, Oh, I'm trying to facilitate others to be included, and, you know, this is not happening. So there's just all kinds of applications.

Jordan Wilson [00:24:24]:

Oh, I could I could use that on the podcast sometimes, Carol, I think because sometimes I'm like, wait. Did I just talk for 4 minutes straight and and not give the guest the chance to

Carol S. Scott [00:24:33]:

to dive in here?

How Microsoft Copilot helps with leadership


Jordan Wilson [00:24:42]:

You you know, when you're using something like Microsoft Copilot and it's tuned in to everything that you have going on in your in your day to day because As a leader, you have to make tough tough decisions. You have to have tough conversations. How can Jet AI and Microsoft Copilot Help, develop your leadership and maybe help you even make, better leadership decisions.



Carol S. Scott [00:25:02]:

Right. So I would say Just kind of at the most foundational level with Copilot, it's just an ability to keep up, like, as a leader and to know what's going on. And then if you have a question, you're not digging for an email, you can go in and say, hey. You know, You know, you're thinking about something. It's like, give me all of the content, you know, related to this person in the emails and and and and that, and it will immediately Aggregate that for you, so I think there's keeping up. The other is it is forcing me to think differently And, and see, like, how can I show up better as a leader? So, I will give a quick example. So You can I've actually used it to help me write, employee reviews. So this time around, I thought, oh, I'm gonna use Copilot, you know, because I'm gonna be example.

Carol S. Scott [00:25:57]:

So I started to use them, and I got some really good ideas, but I decided that it was so personal that I actually wrote everything myself. And so I told my team, it's like I wrote you know, I Copilot didn't write your reviews. And not that there would be an issue with that, You know, and and using it as a companion. I did use it for some inspiration, but I, you know, I decided as a leader That this was a time when I really wanted it to be my own voice. And then just with learning, I feel like it's important. People ask me all the time, how do you keep up with AI, and how do you do all this? And it's all My own training and motivation. Yes. Now I get some copilot training, but I'm already a power user of GenAI.

Carol S. Scott [00:26:45]:

But as a leader, it was really, one, I think you show leadership by being curious and having a growth mindset. And given my role at Microsoft and and all of this coming out and also OpenAI being our customer, as a leader, I thought, well, I wanna be able to lead on this, and so I just used it to learn. I use it to summarize articles. I use it for ideas. And everybody knows that they're gonna get some cheesy, graphic from me, you know, that I'm Constantly creating memes and graphics and things. But the key thing as a leader for credibility is It's one thing to to talk about it. It's another thing to use it. So I would say primarily helping me as a leader is, especially since I'm in this space.

Carol S. Scott [00:27:35]:

But no matter what your field is, you know, using it and showing your growth, showing your you know, How you're being curious and learning. And there's really no excuse for anyone not to use it because, I mean, so much of this is is Even Microsoft Copilot being designer and image creator are free.

Business challenges to implementing GenAI


Jordan Wilson [00:27:56]:

You know, what what you just, described, Carol, and and throughout the course of this conversation. One thing kept popping into my head because, I've experienced this. I'm in different generative AI tools Literally all day, chat gbt many hours in my day. I I sometimes almost feel fatigued, right, because learning is so easy. And, You know, where it used to take a couple of hours to tackle a concept, I can now do it a couple of minutes. What are the business challenges, especially when it comes to, You know, learning and leadership. What are the big business challenges that you see whether it's from using, you know, Microsoft Copilot or just other generative AI systems? You know, because I do think this is gonna change the way that we work. What are challenges that that you think that we may, you know, run into?



Carol S. Scott [00:28:42]:

Yeah. So I do wanna briefly talk about the skilling challenge. And I think from the challenge of adoption, one of the things that I talk about because I'm also an AI speaker champ, so I, talk to different customers and things about, You know, what we're doing and others and what I have seen, and I saw this starting with cloud adoption and now, is I don't think people understand the pace of change. I think the biggest challenge is people not moving fast enough, thinking and again, you know, some people could think, Oh my gosh. This is so much to learn, but now you can think differently. Right? If you need to keep up with AI not even AI. Say you're trying to keep up with financial regulations in banking globally. You know, you have to think differently and use Gen AI to consume A lot of information.

Carol S. Scott [00:29:36]:

And then there's definitely the upskilling. Pardon me. There's definitely the upskilling of employees, and I really think that credibility is gonna come from the top down. I'm seeing a lot of leaders, Like, get training on AI and things like that. But and it's not just here's here's how to use it. It's the use cases, because we're already seeing Transformation in customer service, in sales, in software development, being able to code faster, in knowledge workers, in like, It's it's everywhere. And so, I think those that really kind of embrace it and figure it out and ask the questions are gonna be in a good spot, but I do think from a business perspective, companies that are not taking this seriously are gonna be left behind, especially those whether a small or larger business. The ability to differentiate yourself, Your company and your brand with AI, like, it's unlimited.

Carol S. Scott [00:30:42]:

And so those that Take I mean, you can teach yourself. There's free stuff out there. I just think that pace of change is going so fast, and, I I'm sometimes I'm really surprised at to not see faster use or adoption places.

Jordan Wilson [00:31:02]:

You know, Carol, we've we've talked a little bit about everything in this episode. We've covered

Carol S. Scott [00:31:07]:

so much.

How to grow with GenAI


Jordan Wilson [00:31:07]:

You know? We've talked about how, You know, Copilot and AI in general can can help us learn better and to learn more effectively, how it can assist in our leadership. But maybe what's you you know, as as we wrap here, maybe what's that one takeaway that you really want people you you know, because we have a lot of business leaders listening to this podcast, and They may or may not right now have access to Microsoft Copilot. So what's that 1 piece of advice? You know, just generative AI in general that you have for business leaders to say, hey. Here's how you can specifically grow your learning and your leadership.

Carol S. Scott [00:31:39]:

So I would say it's everybody's personal ability for their personal growth, their career growth, and their business growth, especially in this place. Advice version of 365. Our co being Copilot designer, image creator, Chat GPT, it's all available. And so I would say that one thing is take personal responsibility and use it. You can't break it. You know, take take some of the learnings here. Do some of the research. You know, you and I learned it on our own.

Carol S. Scott [00:32:16]:

It's not like when it was unleashed, all these courses were there. You know, I started with writing silly poems for my for my family. And one of my daughters actually said one time, she asked me something. She goes, can you please Not use chat GPT to answer the question. But, you know, and then use it every day. You know? And Also, take time to be on LinkedIn or other places and read about it. But, you know, I and I've always felt this way, but it's that and Personal responsibility. You know? Go, rewrite your LinkedIn profile.

Carol S. Scott [00:32:51]:

Go get an article and, you know, write a work shop with it. And, literally, you can do it in 10 minutes. And so, take action. Don't wait.

Jordan Wilson [00:33:02]:

I love that. That's what everyday AI is all about, practical and actionable tips on how we can all actually use this. And, Carol, you delivered, just a a master course today in using Gen AI. So thank you so much for joining the Everyday AI Show. We really appreciate it.

Carol S. Scott [00:33:18]:

Well, thank you for having me. This was fun.

Jordan Wilson [00:33:20]:

Hey. And as a reminder, we did cover a lot. If maybe you joined late in the live stream, maybe you just wanna give this a 2nd listener, a second read. Make sure to go to your everyday AI .com. Sign up for that free daily newsletter. We recap every conversation in great detail and always share more resources so you can grow your company and grow your career. Thanks for joining. And, hey, if you're in New York City, I'm speaking at the AI summit tomorrow.

Jordan Wilson [00:33:43]:

Make sure to say hello. Say what's up. Yes. I'm a real person. I I have a

Carol S. Scott [00:33:47]:

real background behind me.

Jordan Wilson [00:33:48]:

I'm not an AI. So, thank you for joining, and we hope to see you back tomorrow and every day for more Everyday AI. Thanks, y'all.

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